Delivery Policy
At Shea Origin, we strive to ensure prompt and reliable delivery of your orders. Our delivery policy outlines the timelines and procedures for shipping orders within Lagos, outside Lagos, and internationally.
Delivery Timelines:
Within Lagos: Orders within Lagos are typically delivered within 24-48 hours from the time of order confirmation. Our dedicated logistics team ensures timely dispatch and delivery to your doorstep.
Outside Lagos: For destinations outside Lagos but within Nigeria, delivery may take 2-5 business days. We work closely with reputable courier services to ensure efficient and secure transportation of your orders.
Outside Nigeria: International orders outside Nigeria may take 10-15 business days for delivery. Factors such as customs clearance and international shipping regulations may affect delivery times. We appreciate your patience and understanding in this regard.
Shipping Charges
Shipping charges are calculated based on the weight and destination of your order. The shipping fee will be displayed at checkout before you confirm your purchase. We strive to maintain competitive shipping rates while ensuring the safe and timely delivery of your items.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery and estimated delivery date.
Delivery Address
Please ensure that your delivery address is accurate and complete to avoid any delays or delivery issues. We are not responsible for undelivered packages due to incorrect or incomplete addresses provided by the customer.
Delivery Notifications
We will keep you informed about the status of your order via email or SMS notifications. If there are any unforeseen delays or issues with your delivery, our customer service team will promptly notify you and provide assistance as needed.
Delivery Exceptions
In rare cases of unforeseen circumstances such as extreme weather conditions, public holidays, or logistical challenges, delivery times may be extended. We appreciate your understanding and patience during such occurrences.
Contact Us
If you have any questions or concerns regarding our delivery policy or the status of your order, please don’t hesitate to contact our customer service team. We are here to assist you and ensure a seamless shopping experience.
Thank you for choosing Shea Origin. We appreciate your trust and support.
